Spoil Me Rotten Party & Event Rentals – Rental, Scheduling, Cancellation & Refund Policies

To Reserve any item(s) a down payment is required. The Required Down Payment is 30% of the rental order or $125, whichever is greater. Any order under $125, payment in full is required at the time of reservation.

All Reservations are binding and both parties agree to honor the Rental/Reservation/Cancellation Policies as defined in this article

General Rental Policies:

• Spoil Me Rotten Party & Event Rentals offers Delivery & Pickup Services from 7AM-7PM Additional fees will be charged for to any order requiring Delivery and/or Pick Up services outside of the normal delivery hours
• Delivery/Pickup windows are from 7AM-7PM
• After Hours Fees are Applied as Follows
  • 7:01PM – 9PM – $250
  • 9:01PM – 11PM – $500
  • 11:01PM – 7AM – $750
  • Fees are based on 2 employees, additional employee requirements or out of town travel requirements may result in additional fees above and beyond fees shown
• Exact time delivery/pickup scheduling is available
  • A fee of $125 is charged for each Exact Time schedule entry.
• Damage Waiver Equipment Protection fees are applied to all orders. The Damage Waiver fee is 10% of the rental order. Damage Waiver fees are non-refundable
• Additional fees are charged for Stairs, Elevators, and/or Rough terrain & Setup areas that are not within a reasonable distance to where the delivery truck can park.

Cancellation Policy:

31 Day Notice of Cancellation is Required to receive a Full Refund of Payment

Cancellations received within the 31 day window of event date will be handled accordingly

• 15-30 Days Notice – A Cancellation Fee of 25% of the Rental Items Will be Charged
• 5-14 Days Notice – A Cancellation Fee of 50% of the Rental Items Will be Charged
• 1-4 Days Notice – No Cancellations or Refunds will be given

Cancellation fees are charged since item(s) have been held, cleaned, and prepared for the rental order. These fees help recuperate the labor and potential lost rentals for holding the equipment.

* Exceptions – Management reserves the right to make exceptions or allowances to payment and cancellation policies on a case by case basis as deemed necessary. Any and all arrangements must be in writing and signed by the manager authorizing such arrangements.

Reservation Policies:

To Reserve any item(s) a down payment is required. The Required Down Payment is 30% of the rental order or $125, whichever is greater. Any order under $125, payment in full is required at the time of reservation.

A Signature Approved Credit Account may sign the Rental Agreement in Lieu of Down Payment requirements. Credit Accounts must be approved on an individual basis and are notified of their credit account approval/status.

Any customer can receive a rental quote. A quote is valid for 14 days from the date of issue. A quote Does NOT hold or reserve any equipment or time slots. Customer must sign quote and pay associated down payment to confirm the items and create a rental agreement (Reservation) between customer and Spoil Me Rotten Party & Event Rentals

All Customers must initial all contract entries and/or agree via electronic signature.
By doing so customer agrees to be bound by the policies and fees associated with the rental order, damages, lost rentals, and replacement costs

Payment for Rental Agreements is Due 30 Days Prior to Event Date

Definition of Terms:

1. Quote – A price quote only – no items or times on hold – items are not guaranteed available until payment is made
2. Reservation – A confirmed rental agreement between customer and Spoil Me Rotten Party & Event Rentals
3. Order – A Reservation is converted to an Order on the day of the event only.
4. Invoice – A closed Order with an outstanding balance becomes an Invoice. Invoices are due and payable upon receipt.

Additional Fees:

The rental agreement fees charged are for “Normal Condition” setups. Additional fees may be charged if the delivery area is not easily accessible and causes additional time to complete the delivery. Charges are applied on a case by case basis. Situations that may result in additional fees include but are not limited to the required use of elevators, stairs, transport over rough terrain and/or rockscaping, and setup locations that are greater than 100 feet of where the delivery vehicle can legally and safely park.

Retail Purchases:

Spoil Me Rotten will happily refund the purchase value of any unopened/undamaged retail item purchased in store or in conjunction with any rental purchase. Retail items are returnable for a period of 15 days from the date of purchase/event. No refunds will be granted for special order items or custom made items including but not limited to banners, signs, centerpieces, glassware, linens, or materials. All shipping costs to and from are the sole responsibility of the buyer/purchaser. Spoil Me Rotten has the right to refuse refund of all or part of the item based on condition of item at time of return.

Disputes:

Any and all disputes of monies forfeited and/or contracts not honored with a value or $10,000 or less must be filed at the Lubbock County Small Claims Court Precinct 2. Claims in excess of $10,000 must utilize the Lubbock Mediation Center Arbitration Process with the American Arbitration Association guidelines to be followed. No Matter the findings the cost of the arbitration process are the sole responsibility of the person placing claim.

Privacy Policy:

Spoil Me Rotten Party Rentals is committed to protecting the privacy of our customers. We may collect personally identifiable data when you visit our website. Data may include browser information, IP addresses, cookie information, and the page(s) visited during your visit. Spoil Me Rotten will not sell, distribute, or in any way compromise the integrity of the data collected. Data collected will only be used for internal purposes which may include modifications to website performance, production and distribution of promotional materials, and overall review of visitors interests.

Security Policy:

Spoil Me Rotten utilizes the advanced security of Secure Socket Layer Technology and data encryption to help ensure the security and integrity of personal data and information to ensure it cannot be read over the internet.